Frequently Asked Questions
Where is my order?
Track your order online with a few simple clicks. Visit the Order Tracking page to learn how.
Can I cancel my order?
Email [email protected] within 24 hours of your purchase with your order confirmation if for any reason you need to cancel your order and your card will be refunded.
What if I want to return my order?
Refer to the shipping card included in your package. If you lose your shipping card, simply use a piece of paper. Write ‘RETURN’ on the description lines. Ship the card and clothing to: Made For Good, 8949 Kenamar Dr. #111, San Diego, CA 92121
What if I need to exchange my order?
Refer to the shipping card included in your package. If you lose your shipping card, simply use a piece of paper. Fill out the lines to describe the exchange you would like. Include a $6.00 check made out to ‘Made For Good’ for shipping and handling. Ship card, check and clothing to: Made For Good, 8949 Kenamar Dr. #111, San Diego, CA 92121
If something is defective or mis-shipped e-mail [email protected] and we will issue you a return label to send back; no check is needed.
What size should I order?
Refer to the sizing information in each item’s description.
Can I place an order via telephone or email?
Currently, the only way to order merchandise is through the eCommerce website.
Can I purchase a gift card?
Yes, visit the gift card section to purchase electronic gift cards.
How do I redeem a gift card?
Immediately after purchasing a gift card, an email confirmation will be sent to the email address associated with the order. That email will contain instructions on how to use and redeem the electronic gift card.
How does the Refer a Friend Program work?
The GIVEN Refer A Friend program is simple. For every friend who clicks through to the GIVEN site using the link you send them, sets up an account, and makes a first-time purchase, you’ll receive a $5 credit you can use towards your next purchase. If your friend’s first purchase is $100 or more (before tax and shipping), you’ll get a $20 credit instead of a $5 credit. Visit the Refer A Friend page for more details.
What forms of payment do you accept?
All major credit cards are accepted in addition to PayPal payments.
How much will my order cost to ship?
Shipping costs are calculated in real time during the checkout process. Customer have the choice for their orders to ship via UPS or USPS. Several options from each carrier will be offered during the checkout process. Exact shipping costs depend on your shipping address and the carrier delivery option you select.
What is GIVEN?
GIVEN is an apparel line developed to help overcome global poverty and injustice with unconditional love and service. Are you GIVEN to serve? 30% of your purchase price will be donated to World Vision to provide emergency assistance to children and families, develop long-term solutions to alleviate poverty, and advocate for justice on behalf of the poor.
What is the purpose of GIVEN?
GIVEN is designed to engage people in the issues of poverty and social injustice globally and help provide necessities like clean water, nutritious food, education and economic opportunity to people living in need. When you purchase GIVEN apparel, you are making a choice beyond regular merchandise. You are part of building a better world.
Who is World Vision?
World Vision is a Christian humanitarian organization dedicated to working with children, families, and their communities worldwide to reach their full potential by tackling the causes of poverty and injustice. Working in nearly 100 countries around the world, World Vision serves all people, regardless of religion, race, ethnicity, or gender. For more information, visit worldvision.org.
Who is Made for Good?
Made for Good, a subsidiary of KJM Enterprises Inc., is a consortium of social good brands sharing common goals, purpose and passion. Each Made for Good brand aligns with a non-profit partner and uses embedded generosity to raise money through the sale of its products. Made for Good is the parent brand of Jedidiah Clothing, known for its long-standing partnership with World Vision. For more info, visit madeforgood.com.
Who is Jedidah Clothing?
Jedidiah is a humanitarian-based fashion company aspiring to cultivate change one garment at a time. Their mission is to use apparel sales as a vehicle to provide care, support and financial resources to those in need. Jedidiah has partnered with many humanitarian based nonprofit organizations over the years and has raised over $700,000 to fund their mission of serving others. Jedidiah Clothing first partnered with World Vision in 2007. Most recently, Jedidiah Clothing developed the 30 Hour Famine 2012 apparel collection for World Vision. For more info, visit jedidiahusa.com.
How does GIVEN benefit World Vision?
World Vision receives 30% of the revenue generated by the sale of GIVEN products and merchandise to further support its mission around the world.
Where are the clothes made?
GIVEN’s graphic apparel is sourced and printed by Made for Good at a facility in San Diego, California. Every effort is made to have GIVEN apparel produced in the US. Certain outerwear and cut and sew apparel pieces are sourced from countries outside of the US. All manufacturers used have a proven track record of workplace compliance.
Why do we call the line a "humanitarian" brand?
GIVEN is part of the Made For Good consortium of embedded generosity brands. The purpose of these brands are to generate a recurring donation model of giving for the nonprofits we support. 30% of GIVEN revenue will go directly to further the cause and efforts of World Visions mission to build a better world for children. Made for Good ensures that all its clothing is Fair Trade compliant. Its graphic manufacturing facilities are here in the United States, further ensuring that anyone who was involved in the making of a GIVEN apparel item was treated fairly and humanely. As the collection grows, international partners will align to a strict and fair labor relations code of ethics in order to be a part of the brand’s creation and distribution. GIVEN looks forward to creating new jobs as the business grows.
How do I become a World Vision sponsor or donor?
Becoming a sponsor or donor is just a few clicks away. Simply visit World Vision’s Giving Center to find out how you can get involved.