Terms of Use

Terms and Conditions / Customer Service

Thank you for visiting worldvisionshop.org, the online merchandise store for World Vision. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may “bookmark” a particular portion of worldvisionshop.org and thereby bypass this agreement, your use of this site still binds you to the terms. Since we may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.

U.S. Shipping & Delivery

Questions about online orders, email [email protected]. Orders are shipped within 1-2 business days from San Diego, CA. Orders must be placed by 12pm PST for 1-day, 2-day or 3-day shipping options. Weekends don’t count as a business or shipping day. Shipping date does not reflect delivery date. International duties and fees are the responsibility of the customer. UPS doesn’t deliver to PO boxes or military addresses, please select USPS. When free shipping is offered, we ship using the best available method.

International Shipping & Delivery

Given will ship internationally. Given has partnered with a trusted third-party company, GlobalShopex.com, to fulfill orders for our international customers. Simply add any items you wish to purchase in your shopping cart and choose the “international checkout” option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. International duties and fees are the responsibility of the customer. Once your order is completed, all inquiries regarding international shipping and payment should be directed to GlobalShopex at [email protected] or (786)314-7144. All other inquires can be directed to [email protected]. Use the International Check Out Button when you're ready to process your order.

Privacy & Security

We take personal privacy very seriously. Therefore, we use an established and secure payment site called Authorize.net to capture information for all regular payments. It automatically encrypts the critical data only allowing us to see pertinent order information. You may view their privacy policy at authorize.net. Information you provide to us through this website may be used to contact you about your account, your order, news and special offers.

Returns & Exchanges

If you’re not 100% satisfied you may Exchange any product purchased on the Given store by mailing item(s) to our fulfillment center at the following address:

Made For Good / Given
Attention: Exchange/Returns Department
9590 Distribution Ave.
San Diego, CA 92121

Please take the post card that was included with your order and fill out the necessary information. Items you want exchanged, address to send shipment back to, if different then original shipping address, and your order number. Please also include the packing slip as this will serve as your receipt. We recommend all shipments sent back to our fulfillment center are done so via a traceable carrier such as USPS, UPS, FedEx, or DHL. Made For Good is not responsible for packages not received if sent via a non-traceable carrier. We do not accept C.O.D

Once your item is received your order will be processed and sent back. Exchanges are typically processed with in one week of them being received at our facility. If a item(s) you are exchanging for is out of stock you will be contact by one of our customer service representatives. If the item(s) you are exchanging for require a balance due or credit refund, the original card used to make the purchase will show the transaction.

In the event you need to return a product, this must be completed with in 30 days of your purchase. We do not accept returns on items that have been wash or are damaged. Please send returned item(s) to the address above. Please include the same information for a return item as for one you are exchanging. Shipping is not refundable. Once your item(s) is returned to our facility the original card used to purchase the product will be credit the cost of the item(s) and any applicable tax. You can expect to see the credit to your card within 7 Business days for when it is delivered to our facility.

International Returns and Excanges must be processed throught Globalshopex.

Colors and Sizing

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. We strive to make the best sized product, but please note that there can be up to an inch of tolerance on the t-shirts.

Personal Information

If you choose to provide your personal information, it will be stored and protected appropriately. Some parts of our website let you voluntarily provide personal information, such as your name or e-mail address. For example, you can provide us with your contact information to sign up for e-mail alerts or to post comments to our blog. We do not collect this information when you visit our website unless you choose to provide it to us. When you provide it to us, we only use it for the purposes of communicating with you and/or furthering our consumer protection activities.

Cookies

We use Google Analytics to see how visitors are using our website. Google Analytics reports traffic patterns anonymously. No personally identifiable information is collected for this purpose. Like many websites, we use “persistent cookie” technology. Persistent cookies are small text files that this website places on your computer so that it can remember you when you show up again later—like cookie crumbs. None of these cookies store any of your personal information. We use persistent cookies to enhance your experience on this website while also protecting your privacy. Most Internet browsers automatically accept persistent cookies. Although persistent cookies help us create a better experience for you, most of this website will also work without them. If you don’t want to accept cookies, you can change your browser’s options to not accept them or to prompt you before accepting them.

Legal Information

This website is expressly owned and operated by Made For Good. The address for Made For Good is 9590 Distribution Ave., San Diego, CA 92121. Unless otherwise noted, all design and content featured on this website worldvisionshop.org including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by World Vision, Inc. or licensed by Made For Good. This website in its entirety is protected by copyright and applicable trade dress. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission from Made For Good. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from worldvisionshop.org. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.